Privacy Policy — act444

act444 is the data controller responsible for the personal data collected through the Platform. For all privacy-related enquiries, including requests to access, correct, or erase your personal data, you may contact our data team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all data requests within 5 business days and to resolve them within 30 calendar days of receipt.

act444 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, and settle bets.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests: Processing carried out to protect the security and integrity of the Platform, detect prohibited conduct, and improve our services — provided such interests are not overridden by your rights.
• Consent: Processing for optional marketing communications, which you may withdraw at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing message.

act444 uses the personal data we collect for the following purposes:

• To create, verify, and manage your act444 player account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain an accurate transaction history for your account.
• To verify your age and identity as required for compliance with our 21+ age restriction policy.
• To detect and prevent fraud, money laundering, collusion, and other forms of prohibited conduct on the Platform.
• To enforce our Terms & Conditions and to investigate potential breaches.
• To personalise your experience on act444 — for example, surfacing cricket matches relevant to Bangladesh (BPL, T20 World Cup) or recommending game categories you have previously enjoyed.
• To send you service-related communications, such as deposit confirmations, withdrawal updates, password reset notifications, and security alerts.
• To send you promotional communications (bonuses, seasonal offers) where you have consented to receiving such messages.
• To improve and develop the Platform by analysing aggregated, anonymised usage data.
• To respond to support requests and resolve disputes.

act444 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) receive only the transaction data necessary to process your deposit or withdrawal.
• Identity verification services: Third-party KYC/AML providers may receive identity data to perform age and identity verification checks required by our compliance obligations.
• Game content providers: Game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your full name, wallet number, or contact details.
• IT and infrastructure providers: Cloud hosting and cybersecurity vendors who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Law enforcement and regulatory authorities: Where required by law or a valid legal order, act444 may disclose personal data to government bodies, law enforcement agencies, or financial intelligence units. We will notify affected users where legally permitted to do so.

All third-party data processors are contractually bound to handle your personal data in accordance with applicable data protection standards and to use it solely for the purpose for which it was shared.

act444 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, in order to meet anti-money laundering record-keeping obligations.
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction to comply with financial record-keeping requirements.
• Communications data: Retained for up to 2 years from the date of the communication, unless a longer period is required for an ongoing dispute or legal proceeding.
• Technical and usage data: Retained in anonymised or aggregated form for up to 24 months for analytical purposes. Raw technical logs are retained for up to 90 days.
• Marketing consent records: Retained for the duration of your consent and for up to 12 months after withdrawal of consent, as evidence of prior consent.

When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

act444 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for core Platform functionality, including login session management, security tokens, and language preferences. These cannot be disabled without breaking core site features.
• Performance cookies: Used to collect anonymised data about how users interact with the Platform (pages visited, errors encountered, session lengths). This data is used solely to improve Platform performance.
• Functional cookies: Used to remember your preferences (e.g., preferred game category, notification settings) to personalise your experience on repeat visits.

act444 does not use cross-site tracking cookies or third-party advertising cookies. You may manage cookie settings through your browser's privacy controls. Disabling strictly necessary cookies may affect your ability to log in or use key Platform features.

act444 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity verification documents and financial records.
• Role-based access controls ensuring that only authorised act444 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of our Platform infrastructure.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of protection beyond username and password.

While act444 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact [email protected] immediately.

As a user of act444, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and the nature of your request:

• Right of access: You may request a copy of the personal data act444 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests. act444 will assess whether its legitimate interests override your objection.

We will respond to all valid data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, of which you will be notified.

act444 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If act444 discovers that personal data has been submitted by a person under 21, we will immediately close the associated account, void any transactions, and securely delete all data associated with that account. If you believe a minor has created an account on act444, please notify us at [email protected] without delay.

act444 reserves the right to update this Privacy Policy at any time. When material changes are made, we will display a prominent notice on the Platform and update the "Last Updated" date at the top of this page. Where changes significantly affect how we process your data, we may also send a notification to your registered mobile number. Continued use of the Platform after the revised Policy takes effect constitutes acceptance of the updated terms. We encourage you to review this page periodically.